Making That Money!
07-30-2024, 04:35 AM
#51
Gets Weekends Off
Joined APC: Nov 2011
Position: A320 Capt
Posts: 5,299
It's not just our sales & distribution strategy. Customers don't want our products because the customer experience is poor. I wish leadership would take some time to really understand what all the pain points are for our customers, and why the experience is subpar. Not just our hard product, also our soft product.
My last experience on DL was okay. 717 and the seating was extremely tight. Nothing special, but we got there on time when AA canceled the last two flights.
I believe that DL brings in much more revenue on their credit card agreement.
07-30-2024, 04:57 AM
#52
Gets Weekends Off
Joined APC: Oct 2013
Posts: 1,089
If you aren't going to be early then close the door at D-10. If you are then chill out on it. That's all it boils down to. If United does, in fact, "add a lot of extra buffer" then they'd be able to wait more than AA but it should be in the decision tree somewhere instead of just a blanket D-10 rule no matter what.
07-30-2024, 05:52 AM
#53
Gets Weekends Off
Joined APC: Apr 2015
Posts: 2,583
I guarantee that you haves have flights with good buffer built in that would allow opportunities to hold flights for connecting passengers from time to time for a limited amount of time…
07-30-2024, 06:52 AM
#54
Gets Weekends Off
Joined APC: May 2022
Posts: 103
Years ago it was funny listening to SOTA when Parker said how he rides on company metal "all the time" and how smooth it always goes.
Then he ignores the fact that there was always an extra gate agent when he flies, usually an extra clipboard person, and the entire crew gets a phone call in advance telling them someone from senior management is going to be on their flight, and often they recrewed those flights with the top team of FAs.
No surprise it was always smooth, it just didn't represent reality in any way.
Then he ignores the fact that there was always an extra gate agent when he flies, usually an extra clipboard person, and the entire crew gets a phone call in advance telling them someone from senior management is going to be on their flight, and often they recrewed those flights with the top team of FAs.
No surprise it was always smooth, it just didn't represent reality in any way.
07-30-2024, 10:38 AM
#55
Gets Weekends Off
Joined APC: Dec 2019
Posts: 194
07-30-2024, 11:18 AM
#56
Gets Weekends Off
Joined APC: Oct 2017
Posts: 933
07-31-2024, 02:08 PM
#58
Gets Weekends Off
Joined APC: Dec 2007
Position: Window seat
Posts: 5,527
Someone's buying the tickets.
07-31-2024, 04:03 PM
#59
Gets Weekends Off
Joined APC: Dec 2019
Posts: 194
Our revenue woes are more closely linked to the quality of our product than management seems to believe.
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