SunDevilPilot

Interesting take. I read it completely opposite from that. Isom is so out to lunch that he and his team had to hire an outside consulting firm to tell them that Vasu and his "strategy" were going to alienate a good portion of their customers. If I were on the board, I would have some serious doubts about his ability to even keep this place afloat, let alone be profitable.

Name User

Hiring outside to take a second look and back up your decision to remove a C-level employee is called CYA, kinda like when we add gas for mom and the kids.

FWIW most of the bigger industry writers think AA's move towards the new booking software was the right one. It was executed badly, but the concept was good.

Isom is smart af, there is a reason Doug selected him and not Kirby. IMO at least. Hopefully it pans out.

MasTamales

I don't know if you're aware of another of Raja's bold moves to pull the discounted fares from travel agencies...like Concur and Amex travel that big corporations use. So if you went to your Concur travel and looked at a DFW-LAX ticket, it might be $800, but the same ticket on AA.com was $400. Again nobody was told initially. People were just reporting these weird anomalies with Concur, et al. I suppose the point was to drive business to internal sales avoid paying commissions. It seems odd that a Very Large Company wouldn't grasp the concept that other large companies use these third party vendors so they can put controls in place to keep Frank in IT from buying a stupid expensive ticket without approval from above. Anyway, I think they finally walked that one back after the blowback. Good ol' Raja The Disruptor. 🙄

EMBFlyer

We seemed to have the opposite at my shop where there was a glitch causing AA fares to be ridiculously cheaper than any other airline for several months. LAX-MEM for like $115. Sucked for deviators.

iahflyr

Everyone should listen to that podcast that was quoted earlier.

https://open.spotify.com/episode/4bO2bErFTsS8nNLGzhrzGe

Cleared4appch

I’ve had a similar situation lately. Scanned my ticket and proceeded to the jetbridge door, when one of the agents tried to make it sound as if I was required to check it and send it below. This was a first. The flight was full but I didn’t see any pilots listed on the jumpseat. So I told her I can just ask the captain if i can store it on the flight deck. I’ve done it a few times. If I get denied for whatever reason, then I’ll just check it on the jetbridge as she was following me down there anyway. She claims they “aren’t allowed to let us get on like that” or something equivalent to that. I said ok and looked the other way and just shook my head and rolled my eyes.

She said it like she was an authority figure over me or something. I wanted to say something else to her since I saw her talking rudely to other passengers, but didn’t want to cause a scene, since that’s not a good look for a pilot.

I asked the captain and he said yea sure no problem. Set my bag upfront, secured it, then I looked at the agent as I went back to take my seat and she gave me this evil look. Wasn’t trying to be an axx or anything, just doing what is actually allowed. She clearly didn’t like me “going over her head.” Oh well.

BitterAAhole

Why? I don't get paid to and my job doesn't require it.

DogPit

Then why are you here? You don’t get paid to and your job doesn’t require it.

CRJJ

You win the internet today Touché

BitterAAhole

To remind you of what someone on the higher end of the ability spectrum is like.