Vasu Raja is out
05-29-2024, 10:50 AM
#31
Gets Weekends Off
Joined APC: Mar 2014
Posts: 3,223
That's funny. "We suck less than we've ever sucked before!"
Go buy a few tickets on Delta and tell me what you think of their product compared to ours. We don't have to like them but they are the competition and we're losing the battle for high revenue customers. Instead we're targeting every Joe Sixpack in Abilene or Greensboro or Scranton who might fly somewhere once or twice a year while the high dollar corporate customers and business owners are avoiding us like the plague. Doesn't matter how much you expand your international service if nobody who means a damn to the bottom line wants it. Look what's happened in ORD post merger. United and even Delta with their international codeshares have handed our lunch to us. Until they fix the product AA will always be the #3 airline. But that takes money and treating people well especially the FAs and agents. The culture is rotten and it's going to take a lot to fix
Go buy a few tickets on Delta and tell me what you think of their product compared to ours. We don't have to like them but they are the competition and we're losing the battle for high revenue customers. Instead we're targeting every Joe Sixpack in Abilene or Greensboro or Scranton who might fly somewhere once or twice a year while the high dollar corporate customers and business owners are avoiding us like the plague. Doesn't matter how much you expand your international service if nobody who means a damn to the bottom line wants it. Look what's happened in ORD post merger. United and even Delta with their international codeshares have handed our lunch to us. Until they fix the product AA will always be the #3 airline. But that takes money and treating people well especially the FAs and agents. The culture is rotten and it's going to take a lot to fix
My experience nonrevving on AA has been pretty good, I took Delta a lot for several years commuting to JFK, and honestly it really wasn't much different. The biggest difference is their Comfort+ had nicer seats, which I thought was a nice touch.
Pre-merger US Airways passengers used trash bags for luggage. So yeah, we've come a long way.
05-29-2024, 10:53 AM
#32
Gets Weekends Off
Joined APC: Mar 2014
Posts: 3,223
Wow. Never seen a product this good 🙄. I can’t imagine your version of a bad product is. While I fly lots on AA due to convenience and geography, the product is very subpar, FA and gate agents nasty for the most part, first class barely at the economy level of Delta, flights very often late, premium product basically non existent, etc.
ok bro
05-29-2024, 12:11 PM
#33
It's 5 o'clock somewhere
Joined APC: Oct 2020
Posts: 2,151
Wow. Never seen a product this good 🙄. I can’t imagine your version of a bad product is. While I fly lots on AA due to convenience and geography, the product is very subpar, FA and gate agents nasty for the most part, first class barely at the economy level of Delta, flights very often late, premium product basically non existent, etc.
05-29-2024, 12:56 PM
#35
On Reserve
Joined APC: Sep 2019
Posts: 16
They reversed that today.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
05-29-2024, 01:03 PM
#36
Eject! Eject!!
Joined APC: Feb 2019
Position: Flyin' high
Posts: 146
Delta not near as great as they think they is
As a commuter, I end up on Delta a fair amount of the time (and Alaska).
Delta THINKS they are pretty hot stuff....not really a noticable difference in economy.
Alaska has great customer service....if they could fix their seat pitch thing. And you do get treated well in 1st.
The laughable thing is that they brag that they have the "most room in premium" of any legacy airline.
(I honestly thought I was in coach at the time, the seats were so cramped.)
The handful of times I end up in the back of an AA flight (usually deadheading), I really don't see any difference between them and Delta.
Now, our 88 year old FAs that are going to work until they die..... Who thought that was a great idea?
Delta THINKS they are pretty hot stuff....not really a noticable difference in economy.
Alaska has great customer service....if they could fix their seat pitch thing. And you do get treated well in 1st.
The laughable thing is that they brag that they have the "most room in premium" of any legacy airline.
(I honestly thought I was in coach at the time, the seats were so cramped.)
The handful of times I end up in the back of an AA flight (usually deadheading), I really don't see any difference between them and Delta.
Now, our 88 year old FAs that are going to work until they die..... Who thought that was a great idea?
05-29-2024, 02:52 PM
#37
Gets Weekends Off
Joined APC: May 2023
Posts: 502
As a commuter, I end up on Delta a fair amount of the time (and Alaska).
Delta THINKS they are pretty hot stuff....not really a noticable difference in economy.
The handful of times I end up in the back of an AA flight (usually deadheading), I really don't see any difference between them and Delta.
Delta THINKS they are pretty hot stuff....not really a noticable difference in economy.
The handful of times I end up in the back of an AA flight (usually deadheading), I really don't see any difference between them and Delta.
I totally agree. Eighty percent of Delta's reputation as a "premium airline" is due to the fact they have convinced everyone that they are through effective marketing (which they deserve credit for, it's incredibly impressive).
Delta does "express service" on flights of less than 450nm (I believe that is the cutoff, it's approximate at least). From a NY airport to DTW, you could get the choice of water, coffee or tea. Can't even get a soda...
05-29-2024, 02:59 PM
#38
Gate PAers are Scum
Joined APC: May 2024
Posts: 118
It wasn't native Americans that did it, that was the ulcc America West dougie and his lap dog Kirby.
America West was the worst thing to happen to American. The Horton plan was better.
05-29-2024, 04:43 PM
#39
Gets Weekends Off
Joined APC: Dec 2019
Posts: 1,947
too bad you cant hang out on The Line anymore to revisit ancient history and the glory days of… when exactly?
05-29-2024, 04:51 PM
#40
Gets Weekends Off
Joined APC: May 2007
Position: A320 CA
Posts: 1,531
Both of them started their careers at AMR, with Dougie reporting directly to Crandall.
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