Vasu Raja is out
05-29-2024, 08:01 AM
#21
Gets Weekends Off
Joined APC: Mar 2021
Posts: 1,707
They reversed that today.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
05-29-2024, 08:06 AM
#22
Gets Weekends Off
Joined APC: Jan 2018
Posts: 2,327
American’s biggest mistake was eliminating frequent flier miles for business travelers who are required to book through a travel agency. Suddenly many business travelers began status matching on United and Delta and switching carriers. That alone may be responsible for the revenue drop. I expect this policy to be reversed shortly.
05-29-2024, 08:22 AM
#23
It's 5 o'clock somewhere
Joined APC: Oct 2020
Posts: 2,131
They reversed that today.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
Good riddance to another nAAtive American.
05-29-2024, 09:15 AM
#24
Gets Weekends Off
Thread Starter
Joined APC: May 2019
Position: NYC Based 320 CA
Posts: 247
It's not an "indication." Look at yesterday's guidance. They're 4 points off of DL, 2 off of UA (who reaffirmed), cut their EPS guide, and the TRASM guide is going through the floor.
05-29-2024, 10:08 AM
#25
Gets Weekends Off
Joined APC: Mar 2014
Posts: 3,221
I'm a little foggy on the details, but it looks like he also pushed to cut out the middleman and get corporate to book direct, which seems to have backfired, which looks like why he was let go.
In 20 years working under this management (US Airways and now AA) I've never seen our product this good. Decent business class product/food, lots of connections available from multiple hubs, low downtime of jets (ie quick response from maintenance) and efficient scheduling/ontime performance. Delta even commented on one of their past quarterlies that their competition is rapidly catching up to their reliability.
Our biggest problem on the international front save for LA/SA is we don't have POS at the destinations - ie almost all the folks flying are Americans booking roundtrip travel. United and Delta both have strong international brands where people at the destination are booking flights to the US as well.
05-29-2024, 10:12 AM
#26
Gets Weekends Off
Joined APC: Feb 2007
Posts: 2,539
Then you'd already have a premium network stateside that an XLR could slot into when it has to move around the system domestically.
05-29-2024, 10:23 AM
#27
Gets Weekends Off
Joined APC: Jun 2019
Position: B747 FO
Posts: 1,217
Wonder if they'll be any change to the 321T retirement. A better strategy would be refit them to the XLR interior and add to the fleet to add a few more city pairs (MIA-LAX, JFK-MIA) and keep the XLRs over water.
Then you'd already have a premium network stateside that an XLR could slot into when it has to move around the system domestically.
Then you'd already have a premium network stateside that an XLR could slot into when it has to move around the system domestically.
05-29-2024, 10:27 AM
#28
It's 5 o'clock somewhere
Joined APC: Oct 2020
Posts: 2,131
In 20 years working under this management (US Airways and now AA) I've never seen our product this good. Decent business class product/food, lots of connections available from multiple hubs, low downtime of jets (ie quick response from maintenance) and efficient scheduling/ontime performance. Delta even commented on one of their past quarterlies that their competition is rapidly catching up to their reliability.
Go buy a few tickets on Delta and tell me what you think of their product compared to ours. We don't have to like them but they are the competition and we're losing the battle for high revenue customers. Instead we're targeting every Joe Sixpack in Abilene or Greensboro or Scranton who might fly somewhere once or twice a year while the high dollar corporate customers and business owners are avoiding us like the plague. Doesn't matter how much you expand your international service if nobody who means a damn to the bottom line wants it. Look what's happened in ORD post merger. United and even Delta with their international codeshares have handed our lunch to us. Until they fix the product AA will always be the #3 airline. But that takes money and treating people well especially the FAs and agents. The culture is rotten and it's going to take a lot to fix
05-29-2024, 10:47 AM
#29
CHILLAX
Joined APC: Dec 2023
Posts: 117
That's funny. "We suck less than we've ever sucked before!"
Go buy a few tickets on Delta and tell me what you think of their product compared to ours. We don't have to like them but they are the competition and we're losing the battle for high revenue customers. Instead we're targeting every Joe Sixpack in Abilene or Greensboro or Scranton who might fly somewhere once or twice a year while the high dollar corporate customers and business owners are avoiding us like the plague. Doesn't matter how much you expand your international service if nobody who means a damn to the bottom line wants it. Look what's happened in ORD post merger. United and even Delta with their international codeshares have handed our lunch to us. Until they fix the product AA will always be the #3 airline. But that takes money and treating people well especially the FAs and agents. The culture is rotten and it's going to take a lot to fix
Go buy a few tickets on Delta and tell me what you think of their product compared to ours. We don't have to like them but they are the competition and we're losing the battle for high revenue customers. Instead we're targeting every Joe Sixpack in Abilene or Greensboro or Scranton who might fly somewhere once or twice a year while the high dollar corporate customers and business owners are avoiding us like the plague. Doesn't matter how much you expand your international service if nobody who means a damn to the bottom line wants it. Look what's happened in ORD post merger. United and even Delta with their international codeshares have handed our lunch to us. Until they fix the product AA will always be the #3 airline. But that takes money and treating people well especially the FAs and agents. The culture is rotten and it's going to take a lot to fix
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