Vasu Raja is out
05-28-2024, 03:14 PM
#11
Line Holder
Joined APC: Oct 2018
Posts: 75
I think for non-rev they can do whatever they want. I've had gate agents tell em to my face in front of passengers that "I am not paying so I don't get to bring my bag and we don't have to show you any courtesy ". This was at PHL
05-28-2024, 03:40 PM
#12
Gets Weekends Off
Joined APC: Nov 2016
Posts: 2,490
I did witness, once, a pilot deadheading out of uniform and the gate agent made an issue of his extra bag (roller bag, personal bag, flight bag was too much). As soon as she understood he was deadhead, not no-reving, she let him go.
05-28-2024, 09:08 PM
#13
Gate PAers are Scum
Joined APC: May 2024
Posts: 118
Now get rid of isom and that zenotis westjet guy
05-29-2024, 04:20 AM
#15
Gets Weekends Off
Joined APC: Mar 2021
Posts: 1,707
Going by the rules that only applies to jumpseat riders, not nonrev. A gate agent made me check-in my carryon while nonreving as it didn't fit into the little metal frame by the gate showing the max size bag even though it was my regular pilot bag and would have fit fine in the bins in the back and the 321 was only 2/3rds full.
05-29-2024, 07:42 AM
#17
Gets Weekends Off
Joined APC: Jan 2006
Posts: 1,592
American’s biggest mistake was eliminating frequent flier miles for business travelers who are required to book through a travel agency. Suddenly many business travelers began status matching on United and Delta and switching carriers. That alone may be responsible for the revenue drop. I expect this policy to be reversed shortly.
05-29-2024, 07:48 AM
#18
Can afford 2 iPhone 15s
Joined APC: Jul 2023
Position: "Back on the panel"
Posts: 113
AAL stocks 📉
05-29-2024, 07:53 AM
#19
Gets Weekends Off
Joined APC: Mar 2021
Posts: 1,707
American’s biggest mistake was eliminating frequent flier miles for business travelers who are required to book through a travel agency. Suddenly many business travelers began status matching on United and Delta and switching carriers. That alone may be responsible for the revenue drop. I expect this policy to be reversed shortly.
05-29-2024, 07:55 AM
#20
Line Holder
Joined APC: Oct 2023
Posts: 59
American’s biggest mistake was eliminating frequent flier miles for business travelers who are required to book through a travel agency. Suddenly many business travelers began status matching on United and Delta and switching carriers. That alone may be responsible for the revenue drop. I expect this policy to be reversed shortly.
Everybody was focused on Isom and the LUS management, all the while Vasu, who was LAA management, was taking us right down the drain with some next level AArogance. His entire argument for his strategy was essentially that if you build a network large enough, the customer will have no choice but to fly AA, regardless of how they view the overall experience/product.
It's going to be very interesting to see if this is a catlyst for some pretty big heel turns on product, experience, and network.
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