AA Non-Rev travel
07-16-2019, 09:47 AM
#141
Gets Weekends Off
Joined APC: Feb 2012
Position: CRJ FO
Posts: 4,601
Not in MAD in particular, but I feel this same sentiment for customer service as a whole at AA with our front facing customer service people. I also have witnessed it while non-revving and working, and it is very embarrassing. AA falls short in many areas with customer service IMO. I get it, the general public can be aggravating to deal with, but our CS people seem to be rude with our passengers right off the bat.
It seemed like I would see or have a bad experience maybe once /month (which really isn’t that bad considering how much time we spend in the operation compared to the average passenger). Now it seems like it’s at least once /trip. Just yesterday I watched a gate agent and a FA have a heated argument in front of customers about allowable carry on bags. Extremely unprofessional.
07-16-2019, 12:15 PM
#142
Gets Weekends Off
Joined APC: Mar 2014
Posts: 3,272
Sorry that makes me a dick. I highly doubt any of those thinking I am live in the projects either so you can stop with the hypocritical remarks. This isn't about race as they were white...
07-16-2019, 12:36 PM
#143
Goin Streakin!
Joined APC: Apr 2013
Position: Hogless
Posts: 70
Imagine going to the BMW dealer and it was located in the ghetto. Would you do business there? No of course not. People that pay to sit in first or premium economy generally like to be around others like them.
Sorry that makes me a dick. I highly doubt any of those thinking I am live in the projects either so you can stop with the hypocritical remarks. This isn't about race as they were white...
Sorry that makes me a dick. I highly doubt any of those thinking I am live in the projects either so you can stop with the hypocritical remarks. This isn't about race as they were white...
07-16-2019, 03:17 PM
#144
Gets Weekends Off
Joined APC: Apr 2015
Posts: 339
Remember, spandex is a privilege...not a right!
07-16-2019, 09:03 PM
#146
Gets Weekends Off
Joined APC: Jan 2015
Posts: 398
This is the issue with letting literally everyone at the company nonrev with impunity. These were not well dressed people, I know this makes me a dick but they were on the lower end of society.
There are dress standards, lax as they are these days, and yes people should act decent and use headphones in public - in this example. Did you say something? I would / have.
Maybe the businessmen and ladies in first - the upper end people - should keep their bare feet off the bulkhead too.
07-16-2019, 09:26 PM
#147
Gets Summer Off
Joined APC: May 2009
Position: AA
Posts: 667
Actually Nick Alexander BMW in LA is a pretty nice dealership. They stay in business somehow. And it’s practically in Watts, not that there’s anything wrong with that.
07-17-2019, 04:57 AM
#148
Gets Weekends Off
Joined APC: Jan 2018
Posts: 2,371
It’s become much worse over the past year in my opinion. The frequency that I hear complaints about gate agents has increased as have my personal negative experiences.
It seemed like I would see or have a bad experience maybe once /month (which really isn’t that bad considering how much time we spend in the operation compared to the average passenger). Now it seems like it’s at least once /trip. Just yesterday I watched a gate agent and a FA have a heated argument in front of customers about allowable carry on bags. Extremely unprofessional.
It seemed like I would see or have a bad experience maybe once /month (which really isn’t that bad considering how much time we spend in the operation compared to the average passenger). Now it seems like it’s at least once /trip. Just yesterday I watched a gate agent and a FA have a heated argument in front of customers about allowable carry on bags. Extremely unprofessional.
07-17-2019, 05:24 AM
#149
Goin Streakin!
Joined APC: Apr 2013
Position: Hogless
Posts: 70
I jumpseat quite a bit on AA, and had a gate agent bite my head off for asking if I can see if I can keep my bag in the flight deck instead of gate checking it. I really think their process of gate checking is broken and inefficient, and causes a lot of undue stress.
07-17-2019, 06:57 AM
#150
Gets Weekends Off
Joined APC: Feb 2012
Position: CRJ FO
Posts: 4,601
I jumpseat quite a bit on AA, and had a gate agent bite my head off for asking if I can see if I can keep my bag in the flight deck instead of gate checking it. I really think their process of gate checking is broken and inefficient, and causes a lot of undue stress.
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