Allegiant Air
06-13-2016, 06:09 AM
#2841
Banned
Joined APC: Dec 2009
Position: Narrow/Left Wide/Right
Posts: 3,655
To be fair, D0 was in the 40% range, and frankly, that number much higher is not realistic. Summertime with 40 minute turns.... D0 is just a metric for the DOT. I doubt you'll find any carrier with a good D0.
96% completion equated to 13 cancelled flights. Ever watch that show years ago that featured SWA? I remember watching it and seeing people unable to get out of wherever and being rebooked 2 or 3 days later due to full flights. Read the paper much? Always stories about people being stranded by AA or UAL. At least we run cancelled flights the next day....
96% completion equated to 13 cancelled flights. Ever watch that show years ago that featured SWA? I remember watching it and seeing people unable to get out of wherever and being rebooked 2 or 3 days later due to full flights. Read the paper much? Always stories about people being stranded by AA or UAL. At least we run cancelled flights the next day....
06-13-2016, 07:55 AM
#2842
Gets Weekends Off
Joined APC: Jul 2015
Position: on the bench
Posts: 157
My criticisms stem from the disappointment of what it could be like at Allegiant.
Even a few years ago it was a different and better scene. Today the customer is treated so poorly when things go wrong, and I say that other airlines do a better job of handling the travel screwups. At Allegiant there is little attempt to mitigate the problems that occur when a flight is canceled or delayed several hours. Accurate and timely information to passengers is not given. The flight delay information on the app and website is usually wrong, you can't trust it. Passengers sitting on hot planes in the sun with no a/c, denied water until the federal law requires it be given, even to crying children, instead of when it should be given. Restroom access denied or restricted, unsympathetic flight attendants busy on their personal phones, ticket counter people that deny boarding if you are just 1 minute later than their 45min-1hr minute arbitrary deadline. Little consideration for older passengers that need a little extra help along the way. Flight attendants and ticket counter employees that laugh when people have a legit complaint or request for help. This all adds up to the company making things worse instead of better when the inevitable flight delay/cancel happens. There needs to be better leadership showing customer-level employees what should be done toward passengers and that type of middle-management or local supervision is very lacking. Younger and unprofessional employees left up to their own will not perform up to standard. That supervision is one of the things Allegiant lacks that other better-run airlines have.
It isn't easy to criticize a place without offending the people that work there, there is a natural reaction to defend it. I accept that. It's just that it looks to me that Allegiant settles for a lower overall customer flight experience that is so much less than it could be. Things may not look so bad from the cockpit, talk to family members or your friends, anyone that flies on Allegiant and observed a problem, see how they think the company deals with travel problems. I'm pretty sure I'm not alone.
Even a few years ago it was a different and better scene. Today the customer is treated so poorly when things go wrong, and I say that other airlines do a better job of handling the travel screwups. At Allegiant there is little attempt to mitigate the problems that occur when a flight is canceled or delayed several hours. Accurate and timely information to passengers is not given. The flight delay information on the app and website is usually wrong, you can't trust it. Passengers sitting on hot planes in the sun with no a/c, denied water until the federal law requires it be given, even to crying children, instead of when it should be given. Restroom access denied or restricted, unsympathetic flight attendants busy on their personal phones, ticket counter people that deny boarding if you are just 1 minute later than their 45min-1hr minute arbitrary deadline. Little consideration for older passengers that need a little extra help along the way. Flight attendants and ticket counter employees that laugh when people have a legit complaint or request for help. This all adds up to the company making things worse instead of better when the inevitable flight delay/cancel happens. There needs to be better leadership showing customer-level employees what should be done toward passengers and that type of middle-management or local supervision is very lacking. Younger and unprofessional employees left up to their own will not perform up to standard. That supervision is one of the things Allegiant lacks that other better-run airlines have.
It isn't easy to criticize a place without offending the people that work there, there is a natural reaction to defend it. I accept that. It's just that it looks to me that Allegiant settles for a lower overall customer flight experience that is so much less than it could be. Things may not look so bad from the cockpit, talk to family members or your friends, anyone that flies on Allegiant and observed a problem, see how they think the company deals with travel problems. I'm pretty sure I'm not alone.
Last edited by rokgpsman; 06-13-2016 at 08:19 AM.
06-13-2016, 08:28 AM
#2843
Gets Weekends Off
Joined APC: Jun 2006
Position: A320
Posts: 1,347
Supervision and accountability are missing. I agree.
Hard to get much of either without paying more. Remember we are the same airline that laid off all of our agents that helped start the company in Las Vegas to save a dollar.
Until someone in the decision making circle here at Allegiant is allowed to override FP&A then the cycle will never be broken. Sadly this is impossible when run by MG and a board hand selected by him to ensure it remains so.
Hard to get much of either without paying more. Remember we are the same airline that laid off all of our agents that helped start the company in Las Vegas to save a dollar.
Until someone in the decision making circle here at Allegiant is allowed to override FP&A then the cycle will never be broken. Sadly this is impossible when run by MG and a board hand selected by him to ensure it remains so.
06-13-2016, 08:42 AM
#2844
Gets Weekends Off
Joined APC: Jan 2013
Posts: 103
My criticisms stem from the disappointment of what it could be like at Allegiant.
Even a few years ago it was a different and better scene. Today the customer is treated so poorly when things go wrong, and I say that other airlines do a better job of handling the travel screwups. At Allegiant there is little attempt to mitigate the problems that occur when a flight is canceled or delayed several hours. Accurate and timely information to passengers is not given. The flight delay information on the app and website is usually wrong, you can't trust it. Passengers sitting on hot planes in the sun with no a/c, denied water until the federal law requires it be given, even to crying children, instead of when it should be given. Restroom access denied or restricted, unsympathetic flight attendants busy on their personal phones, ticket counter people that deny boarding if you are just 1 minute later than their 45min-1hr minute arbitrary deadline. Little consideration for older passengers that need a little extra help along the way. Flight attendants and ticket counter employees that laugh when people have a legit complaint or request for help. This all adds up to the company making things worse instead of better when the inevitable flight delay/cancel happens. There needs to be better leadership showing customer-level employees what should be done toward passengers and that type of middle-management or local supervision is very lacking. Younger and unprofessional employees left up to their own will not perform up to standard. That supervision is one of the things Allegiant lacks that other better-run airlines have.
It isn't easy to criticize a place without offending the people that work there, there is a natural reaction to defend it. I accept that. It's just that it looks to me that Allegiant settles for a lower overall customer flight experience that is so much less than it could be. Things may not look so bad from the cockpit, talk to family members or your friends, anyone that flies on Allegiant and observed a problem, see how they think the company deals with travel problems. I'm pretty sure I'm not alone.
Even a few years ago it was a different and better scene. Today the customer is treated so poorly when things go wrong, and I say that other airlines do a better job of handling the travel screwups. At Allegiant there is little attempt to mitigate the problems that occur when a flight is canceled or delayed several hours. Accurate and timely information to passengers is not given. The flight delay information on the app and website is usually wrong, you can't trust it. Passengers sitting on hot planes in the sun with no a/c, denied water until the federal law requires it be given, even to crying children, instead of when it should be given. Restroom access denied or restricted, unsympathetic flight attendants busy on their personal phones, ticket counter people that deny boarding if you are just 1 minute later than their 45min-1hr minute arbitrary deadline. Little consideration for older passengers that need a little extra help along the way. Flight attendants and ticket counter employees that laugh when people have a legit complaint or request for help. This all adds up to the company making things worse instead of better when the inevitable flight delay/cancel happens. There needs to be better leadership showing customer-level employees what should be done toward passengers and that type of middle-management or local supervision is very lacking. Younger and unprofessional employees left up to their own will not perform up to standard. That supervision is one of the things Allegiant lacks that other better-run airlines have.
It isn't easy to criticize a place without offending the people that work there, there is a natural reaction to defend it. I accept that. It's just that it looks to me that Allegiant settles for a lower overall customer flight experience that is so much less than it could be. Things may not look so bad from the cockpit, talk to family members or your friends, anyone that flies on Allegiant and observed a problem, see how they think the company deals with travel problems. I'm pretty sure I'm not alone.
06-13-2016, 10:06 AM
#2847
Lifer
Joined APC: Apr 2009
Position: MD80 CA
Posts: 176
I'm keeping my eye on multi day pairings (not overnights). Where did this animal evolve from? So you're senior enough for a nice trip, not so fast because a 2hr round trip is tagged with that selection for the following day(s).
Shooting ourselves in the foot if we give this to MGMT. Pref bidding with multi day pairings is not pref bidding it's rigged bidding in my book
06-13-2016, 11:45 AM
#2849
Gets Weekends Off
Joined APC: Jul 2015
Position: on the bench
Posts: 157
I'm looking at the same numbers and see a on time departure performance in the 40% range and an arrival performance of ~50% for the last 3 days. And completion factors at about 96%. That means 4% of our flights and who knows how many passengers didn't make it to their destination that day. I'm not so sure I'd be bragging about that considering the company doesn't care about it really.
God Bless America.
06-13-2016, 12:32 PM
#2850
Gets Weekends Off
Joined APC: Feb 2016
Posts: 128
Just ask Gust and Grock, they seem to have all the answers. Then again, MG seemed surprised at the number of CAs that are flying in the right seat.
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